FAQ
About Feathered
What is Feathered?
Feathered is an organization dedicated to lightening the challenges and mental load of modern parenting. Feathering the mental load means taking a weight off your shoulders.
What is the mental load?
The mental load is the invisible labor associated with running a household and raising a family. It includes everything from knowing that the soap dispensers need refilling or to add toilet paper to the grocery list, to knowing the laundry needs to be done so everyone doesn’t run out of clean socks and underwear, to making sure you have enough ingredients for dinner when you have an unexpected guest.
With little kids, the mental load includes knowing what size they’re wearing at any given time, when they start to outgrow that size, if you have enough clothes of the next size on hand and in the right season. Once they’ve outgrown the clothes they’ve been wearing, the mental load includes organizing those clothes, packing them up, storing them, and deciding what to do with them. Should we sell them? Donate them? Give them to friends? Keep them for our next kid? If we keep them, do we have space? How should we store them?
Subscriptions
How does a subscription work?
Each month you’ll receive a capsule wardrobe of 8 outfits of seasonally appropriate clothing for your child. At the end of the month, you send that month’s wardrobe back and get a new one.
Why 8 outfits?
One for each day of the week plus one because life happens.
What is a capsule wardrobe?
A capsule wardrobe is a set of clothing that all coordinates. We rent capsule wardrobes so you don’t have to worry about making sure that a certain shirt is worn with a certain pair of pants because it clashes with all the other pieces. It is a curated, core wardrobe that allows you to have peace of mind that your child will look put together no matter which pieces they or you choose that day.
Why can't I choose the clothes?
Our goal is to reduce the amount of time you have to spend thinking about your children’s clothing, so we’ve partnered with a stylist to design capsule wardrobes. You can place your order with peace of mind knowing that everything you get in your rental will be high quality, in good condition, and coordinated with all the other pieces in your rental.
What happens when rentals get returned?
All clothes are inspected upon return. Stains are treated, and quality is assessed. Everything is cleaned using dye free laundry detergent, and items that can no longer be rented are either repaired or donated.
What's the difference between the rental options?
The only difference is how long you want to You can sign up for a one time rental if you want to try us out or you can sign up for an ongoing subscription, which you can cancel at any time.
Is there anything you don't rent?
At this time we don’t rent sleepwear, socks, underwear, shoes, swimwear, outerwear, or accessories.
What if my kid really loves a certain piece?
Keep it! We know kids can get attached to the most surprising things sometimes (parents, too). Any item that isn’t returned at the end of your rental period will be charged to your credit card on file at a discount.
What if my child has a growth spurt mid-month?
Let us know! We’ll swap out your capsule for the next size. When you are signed up for a recurring monthly subscription, you get one free capsule swap for every three continuous months you’re subscribed (maximum of four per year).
Managing Your Account
How do cancellations work?
You can cancel your ongoing subscription at any time up to 3 days before you are scheduled to get your next delivery. Once you cancel, you will not receive new clothes and must return your last rental on time to avoid charges.
Can I put my subscription on pause?
TBD
What if I don’t send my rental back on time?
TBD
How do I add a child to my account?
TBD
Clothing Care
What happens when a piece is no longer rentable?
For any clothing that is still wearable, it is donated to an organization that supports women, children, and families in the New Jersey or Denver Metro areas. For any pieces that are damaged and not wearable, we work with local textile recycling groups to downcycle them.
Are there any special washing instructions?
We ask that you care for the clothes as though they are yours and follow your normal care routine at home.
How do you wash the clothes between customers?
Each piece is inspected upon return. Stains are treated and the entire capsule is laundered using dye-free laundry detergent so it can be ready for the next rental.
What happens if my child damages the clothing?
The rental cost covers everything a child could throw at a capsule. If damage occurs, return it with the rest of the capsule (don’t toss it yourself) and we’ll take care of the rest.
Shipping & Delivery
Where do you deliver?
At present delivery is limited to the Denver Metro Area and Central New Jersey (Somerset, Hunterdon, and Middlesex Counties).
Do you ship outside of Colorado and New Jersey?
We are working on plans to expand our delivery and feather the mental load across the US. We’re taking our time to make sure we do it right. In the meantime, enter your email address and we'll let you know when we expand!
Do you charge for shipping?
Yes, you can choose what shipping speed you want.
When will my order ship?
Your order will ship within 1-2 business days.